Question 1

Is XcrowPay regulated?

Accepted Answer

XcrowPay operates in line with applicable financial regulations across the markets we serve, and works with licensed payment partners to hold and process funds securely.

Question 2

How long before I receive payment?

Accepted Answer

Once the buyer confirms delivery and releases funds, payment is sent to the seller instantly. Bank settlement times depend on your payout method.

Question 3

Who holds the money?

Accepted Answer

Funds are held in a secure, dedicated XcrowPay account for the duration of the transaction — never directly by the buyer or seller.

Question 4

Can international buyers use it?

Accepted Answer

Yes. XcrowPay supports cross-border transactions so buyers and sellers in different countries can trade with confidence.

Question 5

What happens if there's a dispute?

Accepted Answer

If a disagreement arises, our support team reviews the evidence from both parties and helps reach a fair resolution before any funds are released.

Question 6

What currencies are supported?

Accepted Answer

XcrowPay supports major local and international currencies, including Naira and USD, with more being added as we expand.

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